Privacy Policy
Effective 29 July 2026
Information we process
We process account and contact details, subscription information, chatbot configuration, training content, customer conversations, leads, booking details such as requested service and appointment time, and technical usage information needed to provide and secure SmartChat HQ.
How we use information
We use information to provide the service, authenticate users, process subscriptions, answer chatbot questions, capture requested leads, arrange and manage customer appointments, send booking notifications, improve reliability, prevent misuse, and meet legal obligations.
Service providers
We use specialist providers for hosting, database and authentication, AI processing, payments, and email delivery. They process information only as needed to supply those services. Payment card details are handled by Stripe and are not stored by SmartChat HQ.
Your responsibilities
Customers must have a lawful basis for uploading personal information or collecting visitor information through their AI Employee, and must provide appropriate privacy information on their own website.
Retention and security
We retain information while an account is active and as reasonably required for legal, billing, security, and backup purposes. We use access controls and technical safeguards, but no online service can guarantee absolute security.
Your rights
Depending on your location, you may ask to access, correct, delete, restrict, or export personal information, or object to certain processing. You may also complain to your local data protection authority. See our User Data Deletion instructions to request deletion.
Contact
For privacy questions or requests, email hello@smartchathq.com.